We are sorry to hear that your item is faulty.
And yes, you can replace your products if they are faulty. Your products can only be replaced with the same type of products.
You're gonna have to send us the faulty item to this adresse, and don't forget to mention your order number: 11407 SW Amu St Suite #DD125 Tualatin, OR 97062 USA
And then, you can request either a replacement or a refund by contacting us at support@kissproof.co.uk.