From time to time, packages can take longer than usual to arrive at their destination. If your item was never delivered or did not arrive within the expected time, please reach out to us at support@kissproof.co.uk and we will help you locate your order.

If the tracking information shows that your parcel has been delivered, but you haven’t received anything, you should firstly:

-Check around your property as the parcel may have been left in a safe place

-We advise you to contact the Local Post Office for clarification.

You can always contact us at  support@kissproof.co.uk for further information.